ࡱ> q u|bjbjt+t+ DNAAHx,]$PPl`/h"   %/'/'/'/'/'/'/$02K/   K/4 v%/ %/ -%/XD//"Assistive Technology Survey Alaska Job Centers Creating accessible job centers that can be used by all clients regardless of their disability is fundamental to both the Work Force Investment Act and Title II of the Americans with Disabilities Act (ADA). Program access, in which this paper is directed, must be readily accessible and usable by individuals with disabilities as defined within ADA. By doing so, it prevents discrimination of those who require accommodation to fully experience the resources and assistance that job centers can provide. The purpose of this writing is to review current program accommodations in the form of assistive devices within job centers located throughout the state; and to suggest tools and staff knowledge that will make programs within each facility accessible. After reviewing assistive technology (AT) access standards used by other states, the guidelines established by the Missouri Department of Labor and Industrial Relations were selected. These standards were chosen as they represent a comprehensive view of devices needed to provide a self-directed job center. The list of technology, if available in all job centers, would provide a high level of independent access for consumers with moderate levels of staff support. The following is taken directly from the Missouri Department of Labor and Industrial Relations concerning assistive technology One-Stop employment center access standards posted on  HYPERLINK "http://www.dolir.state.mo.us/matp/onestop.html" http://www.dolir.state.mo.us/matp/onestop.html. B. Program Access Each One-Stop shall provide program access, including communication access, as required by the WIA and ADA. Unlike architectural access, there are no national standards for program and communication access. Missouri has developed and adopted the following standards to assist One-Stop Centers comply with the communication access requirements of the WIA and ADA. These standards were developed based on input from representatives of the disability community as providing a basic floor of communication access to core one-stop services in a cost-effective manner. Implementation of these standards will provide communication access to a wide range of individuals with visual, hearing, physical, cognitive, and other disabilities. However, additional communication accommodations may be needed to meet unique disabilities or combinations of disabilities. 1) Telephony - Each One-Stop Center shall provide the following basic assistive technology that ensures effective communication with voice telecommunications for individuals with disabilities: a) Amplified Telephone - Consumers with moderate to severe hearing loss will benefit from a telephone with high-grade amplification, 30 to 40 dB of gain, either as a built-in feature of the phone or as an in-line addition. Such phones should be placed in quiet areas, removed from ambient noise, to support maximum speech discrimination. b) TTY with Printout - Individuals who have hearing or speech disabilities can communicate by telephone through the use of a text telephone, referred to as a TTY. A TTY uses a keyboard to type messages, a display to receive messages, and some means of connecting to the telephone. c) Hands-Free Speaker Phone with Large Keypad - Individuals who have difficulty holding a receiver and/or dialing numbers will benefit from a telephone with an enlarged keypad and speaker phone access. 2) Computer Data and Sound - Each One-Stop Center shall provide the following basic assistive technology that ensures effective communication with computer input and output for individuals with disabilities: a) 19"-21" Large Monitor with Moveable Mounting Arm - Effective for persons with low-vision. Provides for increased character size in proportion to monitor dimensions and provides a crisper, sharper image. b) Screen Enlargement Software - Also effective for persons with low vision and can be paired with a large monitor. Allows for enlargement of print on the monitors screen, enabling the user to review a document with the text magnified to a comfortable size and with the colors of the screen adjusted for best contrast. The user can use any part of the screen by scrolling up, down or across. c) Speech Synthesizer and Screen Reading Software - Effective for persons with visual disabilities and reading limitations (e.g. persons with learning disabilities in print decoding and reading comprehension.) The hardware component of the speech access system, the speech synthesizer, can be a portable external device or an internal circuit board. The screen reading program instructs the synthesizer. Screen reading software allows users to access commercial software applications and convert text or graphics display to verbal output. d) Flatbed Scanner - Effective for persons with all types of disabilities who need information in digital rather than print form. The scanner is an add-on to the computer that converts an image from a printed page to a computer file. e) Trackball - Trackballs are an alternative to the mouse for consumers who have gross motor skills, but lack fine motor skills. A trackball is essentially an upside down mouse, with a moveable ball on top of a stationary base. The ball can be rotated with a pointing device, hand, or forearm. f) Alternative Keyboard - An alternative keyboard is a modified version of the standard keyboard which supports key selection by variable hand and finger motion. Consumers who might benefit from an alternative keyboard include one-handed typists, those who benefit from a different keyboard layout, those with limited use of their hands, those with limited gross or fine motor skills and those who fatigue easily. g) Word Prediction Software - Word prediction software enables the user to reduce the number of keystrokes used in typing by the selection of a desired word from an on-screen list or prediction window. This computer generated list predicts words from the first one or two letters typed by the user. The word may then be selected from the list and inserted into the text. Individuals with significant physical disabilities and those with learning disabilities in writing and written expression benefit from this software. h) Large Keyboard Caps and Keyboard Orientation Aids - These key markings assist low vision users by enlarging letters and numbers on the keyboard. Many keyboards already have a raised dot or other tactile marker on home row keys to give orientation. I) Height Adjustable Table - Conventional tables are often not functional for wheelchair users or people of short stature. Height adjustable tables allow for adaptation to comfort height levels for computer use and other tasks. If assistive technology, beyond these basic devices, is needed to provide access to computer sound and data, the One Stop Center shall secure such assistive technology or provide an alternative method of access. 3) Print Materials - Each One-Stop Center shall provide effective communication with print materials via the following assistive technology: a) Tape Recorder - A tape recorder can be used by One-Stop staff to record print information for consumers who have visual disabilities or reading disabilities, so they can listen to the information instead of reading. b) Electronic Enlarging - The magnification of print material by a closed circuit television system allows low vision users to read a full range of print materials. Electronic enlarging devices should have stationary beds for material placement (rather than hand-held cameras) and a 14 inch display monitor. In providing alternative methods of print access, each One-Stop Center shall be able to produce a full range of alternative format materials (disk, braille, large print, and audio) either with internal staff or by securing the services of external resources. Core One-Stop Center information (such as Center brochures) shall be available in all alternative formats without special request. For all other materials, each Center shall establish procedures and timeliness for consumers to request the alternative format needed. 4) Aurally Communicated Information - Each One-Stop Center shall provide effective communication with auditory information via the following assistive technology: a) Portable Assistive Listening Device - Assistive listening devices are most often used by hard-of-hearing individuals with mild to severe hearing loss. The main function of an assistive listening device is to increase the loudness of specific sounds (in most cases the speaker) while also reducing background noise, allowing increased understanding of speech. b) Captioning Display - Captioning display devices allow for viewing of text captions that correspond to the speech in videotapes and similar media. Caption decoders or built-in decoding chips in the video display equipment provide access to the text provided the media has captioning. Alaska Assistive Technology Survey From the Missouri guidelines, a survey for Alaska was developed by ATLA and distributed to each job center (see attached). A total of 21 job centers were surveyed by telephone, or site visit, to determine the type of asisstive devices that were located within each facility (see attachment). Each participant was queried as to their experience in providing access accommodations to individuals with disabilities; and most importantly, how have they provided accommodations in the past. Summary of Survey Results The following is a broad strokes break down of the survey. Rather than summarizing all of the questions, the summary is presented by device. Only yes responses are noted as they indicated how many facilities have an item: Assistive Device # of sites who have oneTTY Phone12TTY with printout7Hands free phone2Increase phone volume14Increase volume of person using the phone0Large button phone3Television with closed captioning11Electronic Print magnification /CCTV2Tape Recorder6Computer screen enlargement software6Scanner Readers0Screen Reader Software1Alternative Keyboard0TrackBall3KeyCaps0Adjustable Tables/Chairs10Individual Voice Amplification0Closed Captioning13 The devices identified are for program access in the areas of telephony, using a computer, viewing print material and understanding information presented by sound. Given the number of devices identified and responses to the survey, the following could be inferred about job center program access: Majority of Job Centers do not have assistive devices and no single job center has all of the assistive devices identified in the survey. No single facility had assistive devices that could provide complete access for any one program area (i.e. while some facilities had a TTY, they did not have a large button phone, thus providing limited access to telephony.). Some rural sites had more technology than metropolitan sites. Of the facilities that have assistive devices, the staff indicated that they do not have a clear understanding of how to use the equipment and need ongoing training. Many Job Center employees do not have disability awareness (How does being blind or deaf affect a consumers ability to access job center information?). Many Job Center employees will not know how to feature match technology to an individual disability to provide meaningful access if the client is not familiar with using the technology (i.e. which function of Jaws would assist someone using the web.). Recommendations It would be wonderful if there was a single system available on the market that could be used by anyone, at any time, which required little or no training. In truth, there are many choices and most require ongoing training and technical support in order to use them effectively. The following recommendations and discussions are for self directed client support to program access within each job center. Dollar amounts are global and do not include bulk purchase. Specific items are named if they provide the most effective program access. Telephony: TTY Mini Print 223 ($350) Staff Training Time (STT): 30 minutes Most direct connect TTYs require an analog phone line to function properly. The current phone system within every job center is digital. An analog TTY can be used with a digital system if the handset from the phone is placed into the handset receiver of the analog TTY. If a direct line access is needed it will require a digital TTY of which there are very few on the market. If a digital system is required, The TextLink 9200 will work with direct line access to digital phone systems ($475). Amplified Telephone/Speaker Phone/Large Keypad: Analog Crystal Tone Plus ($170) STT: 15 minutes Experience has demonstrated that many individuals with hearing loss are unable to benefit from the amplification found on most digital systems. Good amplified (30 dB gain or better) phones with tone control and hearing aid compatibility require an analog phone line to function properly. Computer Data and Sound: Hardware: Monitors ($500) If monitors are being purchased, 21 monitors are ideal as they increase icon image size by 2x over a 14 screen and therefore reduce the need for enlargement software. Flat front and back monitors should be avoided as images are not as crisp when using enlargement software. Hardware: Alternative keyboards: Split keyboard ($200) STT: 1.0 hour There are many alternative keyboards on the market and making a choice of what is the right one for each job center is difficult. There are two main issues for using alternative keyboards: Ergonomics: Some clients with physical impairments may find use of a standard keyboard painful. This can be related to keyboard positioning and placement. The best solution for this is having keyboards the can be repositioned up and down as well as split in the center of the letter keys. Keyboard trays that can be positioned in a positive or negative position and can be height adjusted are ideal. Keyboards that can be split in the center are inexpensive ($200). Access: Some clients will have difficulty using a standard QWERTY keyboard as a result of a physical impairment that limits their range of motion. Ability to move and reposition the keyboard is critical. The keyboard layout may need to be altered to provide effective access. Use of DVORAK right and left is a keyboard layout found in the keyboard layout option of the control panel. This layout could be used by one handed or single finger typists as it clusters the letters used most thereby reducing the extreme range changes experienced with a standard QWERTY keyboard. All job center staff should administrative access to the accessibility options in the control panel. They should be comfortable with changing keyboard and mouse functions that might be beneficial in providing access. Use of sticky keys is critical to the typing success of many one handed and single finger typists. Zoom Caps ($15) are inexpensive stick on letters that can be placed on the keyboard keys. They increase the letter size to inch and increase the contrast for clients with low vision. Computer Hardware: Mouse (pointing device): Kensington Expert Mouse ($130) STT: 30 minutes Use of a standard mouse requires finger, wrist, elbow and shoulder movement. Use of a trackball requires finger and possible wrist movement. Every job center should have at least one trackball. The Kensington Expert Mouse is an excellent choice as it has programmable keys for program execution and mouse function. It can also be placed on the floor to be used by a foot or toe. Computer Hardware: Scanner: Epson 1240 or Cannon 1250 Scanner ($150): To be used with scanner reader software. Computer Software: Screen Enlargement Software: ZoomText Level II ($600) STT: 30 minutes Screen Reading Software: Jaws Professional ($1,195) STT: 3+ hours Scanner Reader Software: WYNN ($995) STT: 1 hour The issue of software for computer access is somewhat complicated by the network system located within each job center. Some of the computers are design for information gathering and others to complete a task (e.g. typing test, resume). Access should be specific to the task that will be performed on each computer. If a consumer wants to use Internet Explorer to search for a job then the assistive device used should be specific to the individuals disability. For example, a client who is blind might use Jaws to read the screen. A client with low or poor vision might use ZoomText Level II that will enlarge the screen, change color contrast, read icons and text documents. A client with a severe reading disability might use WYNN that has a built in web reader that reads and highlights words so they can visually tract the text within the web document. In short, each tool reads the web but they do it in a specific way not compatible to other disabilities. For example, a client with a severe reading disability will find Jaws difficult to use even though Jaws reads the screen out loud. Jaws reads everything on a screen, including imbedded text. As it does not highlight as it reads, it is difficult to track visually what it is reading and it may even read material that is not visually recognized on the screen. Jaws is a command driven program that requires a moderate level of training to use independently. In short, Jaws will work for someone who has had experience using it, and is an excellent tool for someone who is blind, but is a poor choice for clients with low vision. Access to Jaws, ZoomText or WYNN at each job center is a critical component to providing access to those with visual and/or reading impairments. As it is not cost effective to have a copy on every computer, one computer at each job center should have one or all three programs. After a discussion with the network services, there are two scenarios for program setup. a) A site license is purchased for each job center. The software is loaded to a single computer maintained and upgraded by network services. PRO: Software is maintained at each site from network services and can be used by a consumer whenever there is a need. Staff would have immediate access to training in the use of the program. CON: Cost of a site license for each site plus future upgrade costs. b) Given that the demand for these programs in the rural sites will fluctuate, a site licenses can be purchased for the heavy traffic sites with a user license for the more remote areas. This would allow network services to load the program to a site when there is a need. PRO: Reduces cost of purchasing the program. Less ongoing software and hardware maintenance by network services as they are only supporting several sites. CON: In talking with network services, they indicated that it could take up to an hour to install a program each time it was requested. If the requested program is being used at another site, it could take up to two hours to uninstall the program from one site and install at the requesting site. It was also discussed that once a request for software is made, it could take from one day to a week to install the software depending on the availability of network staff. Recommendation: Option 1 is more effective in the meeting the immediate need of the client when they come to the job center for computer based information. This assumes the client is familiar with the program operations and does not require training by job center staff. All job center staff will need specific levels of training to ensure timely access. Staff training will be discussed later in this document. Computer Furniture: Desk: Adjustable Tables ($800) STT: 15 minutes Chairs: Adjust in height, tilt, adjustable arms, arm and full back support ($500) STT: 15minutes Print Material Tape Recorder: Any standard hand held tape recorder ($100) STT: 15 minutes Electronic Enlarging: Telesensory Aladdin Classic ($1925) is an ideal and proven CCTV that will enlarge print material for viewing. If color enlarging is needed, the Aladdin Rainbow ($3125) is an excellent choice. STT: 30 minutes The WYNN software will allow scanned images and text to be enlarged and read out loud with a synthesized voice. WYNN software can be used as a scanner reader for blind users and those unable to read as it will read text documents out loud. Aurally Communicated Information: Portable Assistive Listening Device: Devices should be available that can be used by individual clients who walk into the job center facility seeking information and by those who are participating in group information or presentations. The Pocket Talker ($190) is a portable amplification system that can be setup quickly. The disadvantage to the Pocket Talker is that it amplifies all environmental sound. As it is worn by the user, speaker distance can reduce clarity. This makes the Pocket Talker a poor choice for classroom or group presentations as the speaker may be moving around the room, changing distance from the listener. The Listen Personal FM System ($800) is a better choice for classroom work as the speaker wears a transmitter and the client wears a receiver. This eliminates speaker distance and background noise. STT: 30 minutes Closed Captioning (CC) Display: Most TVs purchased within the last three years have captioning ability. The staff needs to be trained in how to use the setup menu to activate CC. Many job center staff indicated that the used televisions for video presentations only. If captioning is not built into the video, then the CC on the TV will not work. All videos used in training should be made with CC built into them. STT: 30 minutes STAFF TRAINING AND IMPLEMENTATION SKILLS Majority of the job center staff interviewed indicated that they would benefit from initial and ongoing training in the use and application of assistive devices. All job center staff should be aware of technology located in their facility and how to operate the technology within specific applications. The following is a breakdown of proposed staff skill levels with regards to AT. General Awareness Specific Application Global Implementation General Awareness: Every staff member should receive training, indicated in this report as STT, that gives them general awareness about the technology located within each facility and how it might be used for a specific application. Example: Client comes to a job center and reports that they have difficulty reading but their vision is normal. They indicate that they use a web reader at home and want to know if the job center has one. The client indicates that they would like to use the web to search for a job. The job center staff should be aware, that the WYNN program is located on a specific computer and be able to start the program before turning it over to the client. Training: Overview training for all job center staff of all AT located within the facility and its general application. Training should occur every six months. Specific Application: Job center staff will encounter many clients who have a disability but do not know the most effective accommodation that will assist them in doing a specific application. At this point, the staff member will need to know more specifics about the clients disability, the activity they want to perform and what AT will assist them. This becomes evaluative in that the staff will have to feature match the technology to the activity that needs to be accomplished and demonstrate how the technology could be used within the activity. It will require the staff member to train the client on the use of AT related to a specific application. Example: Client comes into the job center and wants to use the computer to write a resume. The staff member notices that the client has limited range of motion in their arm. The staff member takes the client over to the computer and watches the client struggle with the keyboard and mouse. At this point the staff member suggests the use of an alternative keyboard and mouse or trackball and suggests changing the position of the table and chair height to improve access. Training: This level requires extensive training on disability awareness and assistive devices. While this may not be practical for every site, the job center with a large client base should have a least one staff member with these skills. This individual could act as a consultant to more remote areas. Global Implementation: A staff member with this knowledge would have an advanced knowledge of the use of the AT. Be experience at feature matching the technology to client access and know of broader applications of AT outside of the job center. This individual would receive constant training. AT and its application would be their primary job description. It may be more cost effective to contract this service to an agency that specializes in AT. ATTACHMENTS One-Stop Assistive Technology Questionnaire: page 13-16 Telephony Chart: page 17 Computer Access Chart page 18 Viewing Print Material Chart page 19 Amplification/Closed Captioning Chart page 20 One-Stop Assistive Technology Questionnaire Please take a moment to review the following questions. The purpose of this survey is to determine the types of assistive devices that you have that can be used by individuals who have access to your information resources. Your answers will assist us in making recommendations that will make your shop more accessible to individuals with disabilities. If you are not familiar with the terms or jargon used in the questions, please refer to the CD titled Assistive Technology for One-Stop Job Centers. This CD contains pictures of the items mentioned in the questions. Please indicate to us if you need training in the use of the equipment you identify. Once again, thanks very much for completing this survey. QUESTIONANSWER  IDENTIFY MAKE 1. Do you have a phone in your shop that is used by your clients?  YES  NO Do you have a TTY phone?  YES NO If yes, does it have the ability to print out the phone conversation on paper?  YES NO If you answered yes, do you require training in the use of this equipment?  YES NO 4. Do you have a phone that can be used hands free not requiring the use of hands to hold the handset or dial numbers?  YES NO If you answered yes, do you require training in the use of this equipment?  YES NO 5. Do you have a phone that allows the user to increase the volume?  YES NO 6. Do you have a large button phone in which the numbers are bigger than inch?  YES NO 7. Do you have any individual voice amplification systems (example: pocket talker, FM system)?  YES NOQUESTIONANSWER  IDENTIFY MAKE If you answered yes, do you require training in the use of this equipment?  YES NO 8. Do you have televisions with closed captioning systems?  YES NO If you answered yes, do you require training in the use of this equipment?  YES NO 9. Do you have any device that can magnify print from a book or pamphlet such as a hand held magnifier or CCTV? List:  YES NO  If you answered yes, do you require training in the use of this equipment?  YES NO 10. Do you have any software or hardware that would make the images on the computer screen larger for someone with a vision impairment? (Example: 20 inch monitor, Zoomtext, magnifier that attaches to the screen)  YES NO If you answered yes, do you require training in the use of this equipment?  YES NO 11. Do you have any devices that can scan and read books and/or print material? (Example: WYNN, Openbook, Kurzwiel 1000, VERA)  YES NO If you answered yes, do you require training in the use of this equipment?  YES NOQUESTIONANSWER  IDENTIFY MAKE 12. Do you have any screen reader software on your computer that can read the screen to someone with a vision impairment? (Example: JAWS, Window Eyes)  YES NO If you answered yes, do you require training in the use of this equipment?  YES NO 15. Do you have height adjustable tables or desks? Do the desks have keyboard trays? If yes, can the tray tilt?  YES YES YES NO NO NO 16. Do you have any computer that sits on an adjustable table that can move up or down?  YES NO If you answered yes, do you require training in the use of this equipment?  YES NO 17. Do you have any hand held tape recorders that can be used by your clients?  YES NO 18. Have you ever used the accessibility options, located in the control panel of the computer, with a client?  YES NO Has a client ever requested the need for a specific piece of adaptive equipment to access any of your information resources?  YES NO If yes, what type of equipment was requested? LIST:  Telephony TTYTTY w/ printoutHands Free PhonePhone VolumeLarge ButtonAnchorage MidtownXXXAnchorage MuldoonXXAnchorage GambellXXEagle RiverXXWasillaXTokXGlennallenXValdezXXXNomeXKetchikanXXXBethelXXKenaiXSewardXXXXFairbanksXXBristol BayXHomerXXKodiakXXPetersburgXXJuneauXXSitka Computer Access Screen EnlargementScreen ReaderWeb ReaderTrackballAlternative KeyboardAdjust Table and ChairKey CapsAnchorage MidtownXXXAnchorage MuldoonXAnchorage GambellXEagle RiverXWasillaXXTokGlennallenValdezNomeXKetchikanXXBethelXKenaiSewardXFairbanksXXXXBristol BayHomerXKodiakXPetersburgJuneauXSitka Viewing Print Material CCTVScanner ReaderTape recorderAnchorage MidtownAnchorage MuldoonAnchorage GambellEagle RiverWasillaXTokGlennallenValdezNomeXKetchikanBethelKenaiSewardXXFairbanksBristol BayHomerXXKodiakXPetersburgXJuneauSitka Amplification/Closed Captioning Voice AmplificationClosed CaptioningAnchorage MidtownXAnchorage MuldoonXAnchorage GambellXEagle RiverWasillaXTokGlennallenXValdezNomeXKetchikanXBethelXKenaiSewardXFairbanksXBristol BayXHomerXKodiakXPetersburgJuneauSitka PAGE  PAGE 1 Effinger/ATLA, 2002 /   " 5 \''d)e)~))),,p113333/6?6a7z7777788 @@TBdBBBBBsQQQQQQ2RBRS*ST?TWW2YBYDYoY/[@[{^^d.deffff"g#ghiiii *>* 5>*CJ$5>*5 5>*CJ6560JjU jU5CJ 5CJ$P/01%&! 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Hyperlink >*B*ph,, Header  !, @", Footer  !@2@  Balloon TextCJOJQJ^JaJ&)@A& Page Number>V@a> FollowedHyperlink >*B* phbuxN"N +++++++++.iqu|?Q_*m+,o19BQEYeefjojjkl[mmn oBp'qqVr(ssYtduuu-vHvbvvvvvvvvvvvvw#w1w@wSwbwnwuwwx9xXxmxxxxxxxxxxy'y6yFyYyiywyyyz)zDz]zszzzzz{d{{{{|9|R|u|@BCDEGHIKLNOPSTUVWXZ[\]^abcdefhijklmnopqrstuvwxyz{|}~-Ie jmquu|AFJMRY`guxX .!!@    @ 0(  B S  ?H 0(  .orrrr.s=sQs_s.uGuvvGxHxPxSx]xsxvx xxx Effinger'sMichelle MorehouseJ\\dol-anc-dvr1\data_dvr\Admin\Michelle\WIG\AT Assessmt\ATLAfinalreport.docChris_MDI:\wwwroot\testsite\PromisingPractices\Downloads\ATLAfinalreport.docChris_MbC:\WINNT\Profiles\Chris_M\Application Data\Microsoft\Word\AutoRecovery save of ATLAfinalreport.asdDTI UserU\\DEVSERVER\InetPub\wwwroot\testsite\PromisingPractices\Downloads\ATLAfinalreport.docq/[H+qNϴ}Y&X5"c,$҄R$ `o)L|?3v^2M3j7<E ='KF_jNgVL$lzi:m$q^`o(. ^`hH. pLp^p`LhH. @ @ ^@ `hH. ^`hH. L^`LhH. ^`hH. ^`hH. PLP^P`LhH.h ^`o()h^`OJQJo(hH pLp^p`LhH. @ @ ^@ `hH. ^`hH. L^`LhH. ^`hH. ^`hH. 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PLP^P`LhH.h^`OJQJo(hHh^`OJQJ^Jo(hHohpp^p`OJQJo(hHh@ @ ^@ `OJQJo(hHh^`OJQJ^Jo(hHoh^`OJQJo(hHh^`OJQJo(hHh^`OJQJ^Jo(hHohPP^P`OJQJo(hH88^8`o() ^`hH. pLp^p`LhH. @ @ ^@ `hH. ^`hH. L^`LhH. ^`hH. ^`hH. PLP^P`LhH.$lM3Y&)7<E:mjNg='Kq/[c,$5H+qR$?3@uxP@GzTimes New Roman5Symbol3& zArial5& zTahoma?5 zCourier New;Wingdings"1h"+ipJq7h[f.c2;a1!0dyIrfLimitations of current, and future recommendations for, assistive technology equipment and staff training at Alaska's job centers/Assistive Technology Status, Alaska Job Centerstelephony,access to facilities,program access,assistive devices,assistive technology,program accommodations,self-directed job center,independent access,amplified telephone,TTY,teletypewriter,teletype,hands-free speaker phone,hands free speaker phone,speakMichelle MorehouseDTI UserOh+'0,ddx     Limitations of current, and future recommendations for, assistive technology equipment and staff training at Alaska's job centerse0Assistive Technology Status, Alaska Job CentersMichelle Morehousey telephony,access to facilities,program access,assistive devices,assistive technology,program accommodations,self-directed job center,independent access,amplified telephone,TTY,teletypewriter,teletype,hands-free speaker phone,hands free speaker phone,speaker telephone,screen enlargement software,screen magnification software,screen readers,screen reading software,speech synthesizer,speech synthesis,JAWS,Job Action With Speech,Freedom Scientific,scanner,trackball,alternate keyboard,QWERTY keyboard,DVORAK keyboard,split keyboard,word prediction software,sticky keys,large keyboard caps,keyboard orientation aids,home row keys,adjustable chairs,adjustable tables.adjustable furniture,cassette recorder,tape recorder,cassette player,tape player,electronic enlarging,closed circuit television,closed circuit TV,closed-circuit TV,closed-circuit television,CCTV,disk,Braille,large print,large print,alternative formats,portable assistive listening devices,captioning display,print material,large button telephone,large button phone,disability awareness,feature match technology,TTY Mini Print 223,Textink 9200,Analog Crystal Tone Plus,good amplified gain,tone control,hearing aid compatibility,21 inch monitors,ergonomics,positive position,negative position,Zoom Caps,stick on letters,adhesive letters,stickon letters,Kensington Expert Mouse,Epson 1240 Scanner,Cannon 1250 Scanner,ZoomText Level II,Jaws Professional,WYNN,imbedded text,site license,network services,future upgrade costs,staff training,adjustable tables,adjustable chairs,electronic enlarging,Telesensory Aladdin Classic,Telesensory Aladdin Rainbow,scanner reader,Pocket Talker,speaker distance,clarity,Listen Personal FM System,background noise,transmitter,receiver,captioning ability,video presentations,general awareness,specific application,global implementation,staff skill levels,web reader,overview training,feature matching,mouse,assistive devices,one-stop assistive technology questionnaire,one stop assistive technology questionnaire,amplification,hearing aid compatible,hearing-aid compatible,hearing-aid compatibility,closed-captioning,closed captioning,closed-captions,closed captions,TTY phone,hands free,hands-free,increase volume,decrease volume,large button telephone,voice amplification,closed captioning TV,closed-captioning TV,closed captioning television,closed-captioning television,hand-held magnifier,hand held magnifier,magnify print,vision impairment,20 inch monitors,20-inch monitors,21-inch monitors,Openbook,Kurzwiel 1000,VERA,height adjustable table,height adjustible desk,height-adjustable table,height-adjustible desk,keyboard tray,hand-held tape recorder,hand held tape recorder,hand-held cassette recorder,hand held cassette recorder,accessibility options,adaptive equipment,Anchorage Midtown,Anchorage Muldoon,Anchorage,Anchorage Gambell,TTY w/ printout,hands free telephone,hands-free telephone,hands free phone,hands-free phone,phone volume,large button,eagle river,wasilla,tok,glennallen,valdez,Nome,ketchikan,bethel,kenai,seward,fairbanks,bristol bay,homer,kodiak,petersburg,juneau,sitka,alternative keyboard,key caps,scanner reader,electronic enlargement,hands-free speakerphone,hands free speakerphoneLUsers with disabilities at job centers must use telephones and computers and acquire information either by printed or audio media. Alaska Job Centers have inadequate equipment and staff training. The time needed to train staff and money needed to buy specific assistive technology tools have been estimated for a list of items. Normal.dotd DTI Usertd8I Microsoft Word 8.0t@i @N1,:@fkU@f.c՜.+,D՜.+,,x  $,4 < assistive technology report(keyworded by Chris Marsh DTI Associates Alaska's Work Incentive Grantee2y1 Limitations of current, and future recommendations for, assistive technology equipment and staff training at Alaska's job centers Title,H9 _PID_GUID _PID_HLINKS_AdHocReviewCycleID_EmailSubject _AuthorEmail_AuthorEmailDisplayNameAN{3C660610-DF2D-4F2A-B5A4-5E84553CF282}Ayd/http://www.dolir.state.mo.us/matp/onestop.htmlQkOne more timespjohn@atlaak.comJohn Effingerm  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~Root Entry F2BP/Data 1Tablex6WordDocumentDNSummaryInformation(4DocumentSummaryInformation8CompObjjObjectPoolP/P/  FMicrosoft Word Document MSWordDocWord.Document.89q