ࡱ> <=;ܥhc e%t\"Kdhdhhrhrhrhrhr|r|r|r|r|r rr|rfsJsNsdsdsdsdsdsdsdsfsfsfsfsfsfstXXtCfshrdsdsdsdsdsfsdshrhrdsJsdsdsdsdshrdshrdsdsPa|r|rhrhrhrhrdsdsdsdsColorado Workforce Centers Accessibility Checklist for Consumers with Disabilities Instructions: This survey form is to be completed by Colorado residents with disabilities who have used the services of a local workforce center. You must have visited at least one workforce center in the past 12 months in order to qualify for participation in this survey. In completing this form, do not identify yourself, only the name and address of the workforce center (WFC) you have visited in the past 12 months. Please print or type your responses to the items listed below. For each of the options listed, place a check in only one the unshaded boxes, to indicate whether you 0. Dont Know, 1. Strongly Disagree, 2. Disagree, etc. Use the Suggested Improvements field to provide any additional comments. If you need assistance in completing this survey, contact the person who gave you this questionnaire, or call 303/866-3430 for help in English or Spanish, and for TTY assistance. Return your completed checklist by December 30, 2002 to: Project TRAIN, 1223 S. Yosemite Way, Unit #68, Denver, Colorado 80231, or fax to 303-751-5167, or e-mail it to whilton50@aol.com. Thanks for your cooperation and participation in this important effort. Name of the Workforce Center you have visited at least once during the past 12 months: ________________________________________________________Please check to indicate the nature of your disability: ___ Deaf or hard of hearing ___ Mobility impairmentCity where that center is located: _______________________________________ Visual impairment___ Emotional/Mental healthDate Checklist Completed: _________________________________________ ___ Learning/cognitive disability___ Other: ______________________ Access Element0. Dont Know1. Strongly Disagree2. Disagree3. No Opinion4. Agree5. Strongly AgreeSuggested ImprovementsA. Staff Development, Knowledge, and Awareness Workforce centers must be aware of the need to ensure equity of services to persons with disabilities. Staff know how to make people with disabilities feel comfortable.People with disabilities are not discriminated against in any way when they visit the center.Staff seem comfortable relating to people with all types of disabilities.If asked, staff can identify all of the resources within the center that are available to assist people with disabilities.Staff provide reasonable accommodations to customers with disabilities.Staff can answer my questions about the Americans with Disability Act, the Rehabilitation Act, and the Nondiscrimination and Equal Opportunity Regulations for the Workforce Investment Act (WIA).Staff know how to use, and how to instruct me on the use of, all of the assistive technology that is available in the center.B. Human Factors Workforce centers must accord persons with disabilities the same level of respect and freedom of choice that is extended to all other patrons.Staff recognize and respect my right to refuse any special assistance.Confidentiality is assured, and information is not shared with third parties without my written permission.I was told about all the programs and services that are available to people with disabilities by the center staff.I was not automatically diverted to another agency or organization because of my disability.The staff I worked with dont make assumptions about my limitations just because I have a disability.I have access to all the employment and training services at the center, as appropriate.C. Communications Workforce centers must ensure effective communications with individuals with disabilitiesStaff asked me if I needed information in alternative formats (e.g., Braille, signage, etc.).It was explained to me that informational materials and instructions are available in alternate formats upon request.Staff can respond to my special need for assistance (e.g., Braille readers, sign language interpreters, etc.).Staff know how to use, and how to instruct customers on the use of, all of the assistive technology that is available in the center.D. Electronic Resources Workforce centers provide a wealth resources to their customers electronically, including job research, job development training, and resume tools. These resources must be equally available to customers with disabilities.People with disabilities have the same access to computer resources as do other customers at the center..The center provides Internet-based and telephone options for communicating with persons who are deaf or hard of hearing.The center has at least one accessible workstation that can serve the needs of people with disabilities.E. Partnerships Workforce centers must be open to leveraging other local community resources in addressing the needs of people with disabilities.Staff are aware of potential community resources that are available to assist the center and its customers with disabilities with program access.The center appears to have a collaborative arrangement with independent public and private agencies that serve people with disabilities in my neighborhood.The center advised me of other organizations where I might get assistance in meeting my special needs.F. Involving People with Disabilities The more directly people with disabilities are involved in center operations, the more responsive and beneficial those operations are likely to be.One or more persons with disabilities, who are active in the disability community, sit on the workforce center board.The center seems to make an effort to recruit and hire employees who have disabilities.External consultants/advisors who are themselves persons with disabilities are consulting in the conduct of center operations.G. Outreach/Marketing Workforce centers must make a conscious and ongoing effort to ensure that people with disabilities are aware of, and feel encouraged to use these resources.Print and multi-visual marketing materials depict people with disabilities in a positive light.Marketing materials reflect the fact that the center is an equal opportunity employer.Customers requiring such are provided with TTY and/or relay services.Marketing materials are provided in formats appropriate to the needs of people with disabilities (e.g., interpreting services for the deaf, etc.).Outreach to employers, encouraging them to hire people with disabilities, is part of the standard operating procedure at the center.H. Physical Accessibility Workforce centers must be physically accessible to people with all types of disabilities in terms of ease of entrance and exit, width of hallways to accommodate customers who require mobility aids, availability of ramps, proper lighting, adequate bathroom accommodations, access to nearby parking, access to assistive technology, etc.I have not experienced any problems in gaining physical access to the center.An adequate number of parking spaces are available for people with disabilities near the main entrance of the center. I havent had any trouble getting from one location to another within the centerMost of the seating accommodations within the center are flexible enough to accommodate the movements of people in wheelchairs and other mobility impaired patrons.Railings have been installed, as appropriate, on stairwells and ramps.Water fountains, public phones, door knobs, mirrors, and other conveniences are located where I can reach them.There is at least one TTY phone on the premises.A broad range of assistive aids and services are available to me upon request.All of the assistive aids available are maintained in usable condition.Thanks for your patience. Please return this completed survey form immediately to the Project TRAIN processing center, at the address or fax number indicated on Page 1. Contact Lee Carter, Project TRAIN Grants Manager at 303 866 3430 or Judy Emery, Colorado Project WIN Project Director at 303 315 1274 for more information. The material contained herein was developed through a grant from Rehabilitation Services Administration / United States Department of Education Grant Number: H989A980018-00 and the United States Department of Labor Work Incentive Grant to the State of Colorado Office of Workforce Development Grant # IG-12230-02-60. This checklist was created by the Universal Access Committee of Colorado Project TRAIN. 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