ĐĎॹá>ţ˙ LNţ˙˙˙M˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙ěĽÁM đż[bjbjâ=â= :€W€WX˙˙˙˙˙˙l,,,,|||¤¤¤¤ °lĂ,ś(((((B,D,D,D,D,D,D,$y- ™/”h,|h,í,,((Ű},ííí,8(|(B,íB,íŹí™"rB+Td|B,( ¸îML¤Ж+B,“,0Ă,¤+ž-0í-0B,퐐,,,,Ů GUEST SHOPPER LOG Shopper’s Name: Location: Area Shopped: Front Desk/Reception/Job Date: Search Area Arrival Time: Approximate Number of Customers in Line Upon Arrival: Departure Time: Purpose of Your Visit: Please circle the reason you were asked to give the front desk staff for visiting your assigned center. If you were not assigned to a particular “scenario”, use the one you are most comfortable with. I am about to run out of unemployment insurance. I heard you provide free job training here. Someone told me that I could come here and get a job. I am out of work for the first time in 20 years and someone told me I could come here for help in looking for employment. I have heard WIA mentioned several times and I want to find out more about it and how I might be able to receive benefits. Quality Check Points: 1. How accessible was parking? Circle one of the following: Very Very Inaccessible Accessible 1 2 3 4 5 Observations, comments and suggestions: a. Time Spent: _______________________________________________________ 2. What was your overall first impression upon entering the center? Observations, comments and suggestions: a. Clear signs directing you to information? Very Very Unclear Clear 1 2 3 4 5 Observations, comments and suggestions: b. Friendliness of Staff? Very Unfriendly Very Friendly & Inattentive & Attentive 1 2 3 4 5 Observations, comments and suggestions: c. Professional appearance of staff and facilities? Very Very Unprofessional Professional 1 2 3 4 5 Observations, comments and suggestions: d. Time spent (getting where you needed to go): _______________________________ 3. What was your first impression of the front desk? Observations, comments and suggestions: a. How long did it take them to acknowledge you? ______________________________ Observations, comments and suggestions: b. Friendliness of front desk staff? Very Very Unfriendly Friendly 1 2 3 4 5 Observations, comments and suggestions: c. Did the receptionist speak clearly and professionally? Very Unclear Very Clear & Unprofessional & Professional 1 2 3 4 5 Observations, comments and suggestions: d. Was the receptionist respectful of the importance and urgency of your situation? Not at All Very Much So 1 2 3 4 5 Observations, comments and suggestions: e. Was the receptionist patient and helpful in trying to address your needs and questions? Not at All Very Much So 1 2 3 4 5 Observations, comments and suggestions: f. Time spent (waiting for help): ___________________________________________ 4. How was the information provided to you? Very Un-useful, Very Useful, Not What You Needed Exactly What You Needed 1 2 3 4 5 Observations, comments and suggestions: a. Was the information thorough and accurate? Not at All Very Much So 1 2 3 4 5 Observations, comments and suggestions: 5. How satisfied were you that you would know how to proceed to your next step? Very Very Unsatisfied Satisfied 1 2 3 4 5 Observations, comments and suggestions: 6. If a referral was needed, did they know the correct person you should speak with? Observations, comments and suggestions: a. Were you given correct contact information and times of availability? Observations, comments and suggestions: b. Were handouts (brochures, workshop, schedules, etc) offered and readily available? Observations, comments and suggestions: c. Time spent (either waiting for the person you were being referred to, or waiting for their contact information): _______________________________________________ 7. Overall, were your expectations met? Not at All Very Much So 1 2 3 4 5 Why or why not: 8. Use of Resource/Job Search Area: a. Did the staff offer to provide appropriate auxiliary aids and services if you indicated that they were necessary? Yes No Observations, comments and suggestions: b. Did you request assistance with any form of assistive technology or other equipment that would enable you to partake of the services offered? Yes No Observations, comments and suggestions: c. Did the staff demonstrate that they had adequate knowledge in the procedure and use of various equipment and materials for assisting persons with disabilities? Yes No Observations, comments and suggestions: Please take a few minutes to summarize your experience today and please explain the extent to which information was provided based on the scenario you used (ex. Unemployment Insurance, Job Training, etc), as well as any information/contact information provided so that we may check for accuracy. Be as detailed as you feel necessary so that you may clearly portray your experience and so that we may accurately evaluate the information provided to you. Attach any supplementary information provided by the person or people you spoke with. D\p|‹ŒÂĂÓÔëěď¸Eehˆ6Ćđ! 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