ࡱ> FHG(( </ 0DTimes New RomanȷȷԳ0 0DArialNew RomanȷȷԳ0 0"  @n?" dd@  @@`` xT       `1?Pf3f3@> g42d2d 0* ppp@ <4!d!d؎ȷ g4&d&d 0* fp@ pp? %O ;#Ethics & ConfidentialityFrank J. Lane  IntroductionBasic ethical principles Examples of ethical responses to situations Confidentiality of customer information When you can release confidential information Who to contact with questions References Basic ethical principles|Autonomy- counselors act in a way that respects and promotes a customer s right to make their own decisions Non-maleficence- above all,  do no harm. Beneficence- counselors promote the good of others. Counselors enter the helping profession to help others so it is expected that we will promote the good of others. @?d p Basic ethical principles3Justice-(fairness) Counselors ensure equal treatment and resources for all Fidelity- counselors make an agreement with consumers and establish trust by living up to this agreement. Veracity- (truthfulness) Without trust, the counselor will not be able to establish a working relationship with the consumer.@4C bw Autonomy exampleNA customer comes in to the one-stop center and identifies two job listings for a short order cook. You know of two jobs at the University Center Hotel because the manager called you looking for customers to fill the position. The customer meets the minimum qualifications for the job. You discuss the job leads with the consumer.  Autonomy exampleHowever, the consumer is not interested. If one of your goals is to respect customer autonomy, what do you do? 1- refer the client to the short-order cook jobs. 2- try and convince the customer to interview for the jobs at the University Center Hotel. Beneficence examplekA customer whom you have worked with for two months secures a job in his field of interest. You have worked very hard with this individual and put in many work hours assisting him with his job search and making calls to employers. The customer stops by your office one morning after working for approximately 2 weeks and asks if he can take you out to dinner to Beneficence examplethank you for all of your hard work. You really like this customer but you are torn between what s in the best interest of the consumer and you. You wish to help your customer and  do no harm so you would: 1- Accept his invitation and go out to dinner 2- Politely decline and reinforce your appreciation for his wanting to thank you Justice example mYou are working in the resource room and a there are 7 customers working on a job search. One customer is attempting to refine their resume and the project is taking a considerable amount of time. The other customers start to complain that they need your attention. You want to ensure that all consumers receive an equal amount of your time and resources so you: Justice example.1- Continue to work with the customer taking all of your time and explain to the other customer that they will have to wait their turn 2- Politely explain to the customer you are working with that you need to spread your time evenly across all customers and will be back to work with him intermittently Confidentiality!Information that you receive from customers may or may not need to be kept confidential. Also, the law that governs confidentiality is different depending on the nature the information about a person. Generally, most health, psychiatric and substance abuse information is confidential! What does confidential mean?Confidential means that you cannot discuss health, psychiatric and substance abuse information about your customer to another person without their consent. This means that you cannot: 1) talk to your coworkers 2) talk to your family members 3) talk to employers How do you obtain consent?Unfortunately, verbal consent is not advisable in matters concerning confidentiality. Your agency should have a policy in place and a release of information (ROI) form giving you permission to discuss specifics about your customer to a third party. $_ !More about release of informationReleases of information go two ways. If you wish to obtain confidential information from a physician, hospital, etc. the customer must complete a ROI form giving that professional or facility permission to release information to you. If you wish to release confidential information to a third party (employer) you must obtain an ROI from the consumer giving you permission to do so H'\'!When can you release information?When the customer signs a release giving you permission When consulting with other experts or peers When working under supervision When a customer poses a danger to themselves or others When the court orders you to make the information availableRelease due to suspected abuse$ When the counselor suspects abuse or neglect of a child, an elderly person, a resident of an institution, or a disabled adult Whom do you tell? Florida Abuse Hotline (800) 962-2873 Contact your supervisor$==Develop a support network?FYou will probably encounter situations where you are unsure how to handle a situation or proceed with a customer. In these situations it is best to consult with: Your supervisor Licensed professionals who are familiar with handling ethical dilemmas and issues concerning confidentiality. When in doubt?- Ask questions!!!!!!!!$Group Discussion;You have been working with a consumer on a work search and he informed you that he sustained a lower back injury on a previous job. He has 10 years experience working in construction. He applied for a job as a cashier at a local convenience store and has been contacted by the employer to schedule an interview. :,Group discussion Con t~The cashier position does not require constant lifting but occasionally he will be required to  check in merchandise and re-stock the shelves, which requires lifting. The customer does not want to inform the employer of his back injury because he is afraid he will not get hired. What would you do in this situation?Option 2What if you discuss options with the consumer and he decides to let you talk with the potential employer. What would you do to ensure that you and the consumer are protected in this situation? ReferencesIssues and Ethics in the helping professions, 5th edition (1998) Corey, Corey & Callahan Title 42, Volume 1, Code of Federal Regulations (42CFR) Florida Statutes 39, 415, 827, P [/P ` ̙33` ` ff3333f` 333MMM` f` f` 3>?" dd@,|? " dd@   " @ `"  n?" dd@   @@``@n?" dd@  @@``PR    @ ` ` p>> TL@( > @fL   @# 0 ~ @ N3 @1?  @ T3d @1?   @  `xaxa1 ?  T Click to edit Master title style! !@ @ ZD xaxa1 ?  RClick to edit Master text styles Second level Third level Fourth level Fifth level!     SB @ s *޽h ? 3f ORGLINE4 0 @ ~( K   c $Db P    ?* X   C        c $b  @  RClick to edit Master text styles Second level Third level Fourth level Fifth level!     S   c $c     A*    s *dc `P   ?*    s *c `   A* N  6޽h? ? ̙33 08( p$" 8 8 c $d` P    ? Frank J. 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Lane  .--"System 0-&TNPP & ՜.+,D՜.+,    [On-screen ShoweFKETCeeLkQj Times New RomanArialORGLINEEthics & Confidentiality IntroductionBasic ethical principlesBasic ethical principlesAutonomy exampleAutonomy exampleBeneficence exampleBeneficence exampleJustice example Justice exampleConfidentialityWhat does confidential mean?How do you obtain consent?"More about release of information"When can you release information?Release due to suspected abuseDevelop a support network?Group DiscussionGroup discussion Cont Option 2 References  Fonts UsedDesign Template Slide Titles 6> _PID_GUIDAN{72B39E84-97E3-485F-99FF-43E19B49D91D}Root EntrydO)ŖeI@Current User8SummaryInformation(6PowerPoint Document(Lk  !"#$%&'()*+,-./012345789:;<=?@ABCDEP _(kctillmonctillmon  !"#$%&'()*+,-./012345789:;<=?@ABCDEGHIJKLMPRoot EntrydO)Current UserFSummaryInformation(6PowerPoint Document(LkDocumentSummaryInformation8>