Customer Service

Resources for communicating courteously and effectively with customers with disabilities.

Resources

• Accessibility Guidelines for Effective Communication for People with Disabilities
  Guidance on how to ensure that people with disabilities are fully aware of all services available to them at One-Stop Centers, from the Pennsylvania Workforce Implementation website.
• At Your Service: Welcoming Customers with Disabilities
  Online course to help people in customer service positions understand the needs and experiences of people with disabilities, adjust general customer service standards to meet those needs, develop basic etiquette for interacting with a customer who has a disability, and ensure compliance with statutes governing the rights of people with disabilities.
• Communicating With and About People with Disabilities
  Fact sheet from the Department of Labor with suggestions on how to communicate with and relate to people with disabilities.
• Disability Etiquette Handbook (City of San Antonio)
  Handbook for San Antonio city employees with guidance on using proper etiquette and consideration when serving citizens with disabilities.