Tools and Resources

Descriptions of and links to resources and organizations that can provide background information, guidance, strategies, interpretation of legal rights, equipment and services related to including people with disabilities in the workforce development system.

Glossary of Terms
Definitions of commonly used disability-related terms. Sources for these definitions include the Americans with Disabilities Act, the Workforce Investment Act, the implementing regulations of these laws, and Title V of the Rehabilitation Act.

• Access and Accommodation
  Information and resources for ensuring that people with disabilities can enter and physically use all facilities at One-Stop Centers. Includes policy guidelines, resources on assistive technology, accessibility standards, design principles and links to websites with additional information. See also Electronic and Information Technology.
• Customer Service
  Resources for communicating courteously and effectively with clients with disabilities.
• Disability and Business Technical Assistance Centers and the Program Assistance Coordinator
  
• Electronic & Information Technology
  Information on ensuring that people with disabilities have access to all electronic services and equipment, including telephones, information kiosks, transaction machines, websites, multimedia equipment (such as videotapes) and office equipment (copiers, fax machines).
• Employment
  Resources on all employment related issues, including recruiting employees with disabilities, accommodating employees with disabilities in the workplace, referral to employment services, tax incentives for employers, and the Ticket to Work program.
• Statutes & Regulations
  Major statutes and regulations governing the rights of people with disabilities in social, civic and work life.
• Supreme Court Judgment, October 2001, for Toyota in Toyota Motor Manufacturing, Kentucky, Inc. v Williams
  Supreme Court Judgment, October 2001, for Toyota in Toyota Motor Manufacturing, Kentucky, Inc. v Williams
• Technical Assistance
  Resources to help One-stop staff and administration offer improved service to clients with disabilities. These include state and local grant recipients, federally funded Rehabilitation Research and Training Centers, and general website resources.